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    FAQ

    Returns

    Yes, as long as it is unused brand-new condition and original shipping fee is non-refundable.

    Please send the items back to

     

    Kebo.Store RMA [YOUR ORDER NUMBER]

    1005 East Las Tunas Drive 610

    San Gabriel CA 91776

     

    Once we receive and inspect the items, the refund will be back to your original payment method in 3~5 business days.

    If you have additional questions about returns, please review our Return Policy: https://kebo.store/pages/return-policy

    Yes, as long as the package has not been shipped out. But if you have question about our products, please don’t hesitate to contact us.

    Shipping

    We ship domestic and internationally by USPS, UPS, FedEx, and DHL. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

    This Shipping & Delivery Policy is part of our Terms and Conditions("Terms") and should be therefore read alongside our main Terms:

    https://kebo.store/pages/terms-and-conditions

    Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

    Usually it takes 2~3 business days to process the order.

    If your order does not ship out within 2~3 business days, usually because we cannot verify the shipping address. Please contact us.

    All times and dates given for delivery of the products are given in good faith but are estimates only.

    We ship from San Gabriel, Los Angeles County, California

    Yes, we do. We offer worldwide shipping.

    For information about customs process:

    - Email support@kebo.store

    Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

    The shipping fee is calculated real time when you check out.

    If you received a shipping confirmation, but there is no tracking number. Please contact us and we can provide you the tracking.

    For USPS First Class Package, it takes 3~5 business days.

    For USPS Priority Mail Package, it takes 2~3 business days.

    For USPS First Class International Package, it takes 1~2 weeks.

    For DHL International Package, it takes 5~7 business days (Not included custom clearance).

    Loyalty points

    Yes it should pop up on your right bottom corner. Sign up required.

    Yes we do.